At Fallow it has always been our vision to reimagine the way we do retail. By being part of our pre-order community, you're helping us bring you the same quality made products with all the perks.
WHAT ARE MY PERKS TO PREORDERING?
- Free shipping and returns on all pre-orders made in North America
- A lifetime warranty on all preordered products
- Be the first to preview new products.
WHEN WILL MY ORDER SHIP OUT?
- The order will ship out within 1-2 business days of the anticipated ship date. In the case of delay, an e-mail will be sent notifying you of the changes.
CAN I BACK OUT?
- Having second thoughts? No problem- at any time before the anticipated ship date you are able to contact us for a refund. Just shoot us an email at firstname.lastname@example.org.
WHAT IF I NEED TO MAKE A RETURN/EXCHANGE?
- Shoot us an e-mail at email@example.com within 14 days of receiving the package and we'll send you a prepaid postage to ship the product back. Clothing must be unworn, unwashed and in its original packaging with the tags attached. In the case of a return, buyer will receive a full refund within five business days of receiving the return.
- In the case of an exchange, online purchases may be exchanged within 30 days of receiving the package. Email us and we'll send you a shipping label to use and send you a new size to try- absolutely free.
WHAT'S INCLUDED IN MY LIFETIME WARRANTY?
- We're so glad you asked- this is something new we're trying out with at Fallow because we believe in challenging ourselves to build better. If there's an issue with your product and are not completely satisfied, shoot us an email at firstname.lastname@example.org and we'll work to repair, replace or refund you with store credit. We work hard to make sure that you're happy with the products you purchase from us but please note that the warranty does not cover damage through misuse, stains, and normal wear and tear.
Have a question that's not listed here? E-mail us at email@example.com we'd love to chat.